Return Policy

Thank you for choosing Kipovine. At Kipovine, we understand the importance of your satisfaction, and we strive to ensure that each product meets the highest quality standards. However, if for any reason you are not entirely satisfied with your purchase, we offer a straightforward return policy to address your concerns. Please review the following details regarding our return policy.

Return Eligibility

• All products purchased from Kipovine can be returned within 15 days from the date of delivery.
• To be eligible for a return, the items must be in unused, undamaged condition and in their original packaging. All original contents, accessories, and labels must be intact. Failure to meet these conditions will result in the buyer being responsible for all associated expenses, and no refund will be granted.
• Return shipping costs are the responsibility of the buyer.

Non-Eligible Returns

Items that do not meet the conditions outlined above will not be considered for returns. These situations include but are not limited to:

1. The purchased item does not meet the return criteria.
2. The received product does not meet the return conditions.
3. After submitting an online return request, you must provide pictures or videos showing the product's problem or defects via email (kipovine@gmail.com).

Refunds Process

Upon receiving the returned product and verifying its compliance with our return policy, we will initiate the refund process. Refunds will be processed to the original payment method used for the purchase within 3 working days.

Return Address

Before proceeding with a return or exchange, please contact our customer service team to obtain the correct return address and further instructions. Unauthorized returns sent to the return address without prior authorization will not be accepted.

Reasons for Refund

We are committed to delivering top-quality items. If the product you receive does not match your order, or if it is found to be defective or damaged, please promptly contact our customer service team and provide videos or photos illustrating the product issues. We will process your refund or exchange request within 1-3 working days after inspecting the product.

Out of Stock Items

In the event that you purchase an item that cannot be shipped due to insufficient inventory, our team will contact you via email kipovine@gmail.com. You will have the option to choose a refund or wait for the item to become available.

PayPal Issues

If there is a discrepancy between your PayPal account name and address and the name and shipping address on your order, you will receive a verification email. Failure to respond within three working days will result in an automatic refund.

Order Cancellation

Should you decide to cancel your order, please contact us via email kipovine@gmail.com. Orders canceled within 24 hours of purchase but before shipment will incur a 15% cancellation fee. Once an order has been shipped, we are unable to accept cancellation requests.

Other Situations

For returns due to reasons such as wrong purchase, unwanted items, or personal preferences, our team will evaluate the resale potential of the product. We will communicate with customers to arrive at a reasonable resolution for the refund.

Return Notices

1. For hygiene reasons, we cannot provide refunds for items closely related to the human body unless they are clearly defective.
2. Please contact us no later than 14 days after receiving your order.
3. When returning items, please use your local post office rather than DHL, UPS, TNT, and FEDEX, as these fast delivery methods may incur import taxes and customs delays. We will arrange a replacement or refund after receiving and inspecting the returned item.
4. Please complete your return within 2-3 weeks after sending out the return notice. After successfully processing your return request, we will send you an email.

Return Costs

If the issue is not related to our product, the customer will be responsible for return shipping costs or the shipping cost of the exchange product.

For any further questions or assistance, please do not hesitate to contact us or initiate a live chat with our team. We are here to provide the support and guidance you need. Your satisfaction is our priority.