1. How Can I Track My Order?

    You can easily track your order both during processing and after it has left our warehouse.

    • Processing: To check the status of your order during processing, please visit the "My Orders" page in your Kipovine account.

    • Shipped: Once your order has been shipped, you will receive an email notification from us. This email contains detailed tracking information for your packages and a link to the website where you can trace your order. You can also find tracking information in your Order Details.

  2. How Do I Change My Delivery Address?

    If you need to change your delivery address, please contact us as soon as possible. Once the order is shipped, we cannot modify the address. You can reach our Customer Service team or email us for assistance (kipovine@gmail.com).

  3. Why Haven't I Received a Tracking Code?

    Standard shipping, while cost-effective, does not provide tracking for orders under $30. If you used standard shipping and your order is below $30, you will not receive a tracking code.

    If you used an alternative shipping method or your order is over $30 with standard shipping and have not received a tracking code, please check your order status as it may not have been shipped yet. The tracking code will be emailed to you once the order is processed. If you have further questions, please contact our Customer Service or email us (kipovine@gmail.com).

  4. What Shipping Methods Do You Offer, and What Is the Estimated Delivery Date? Where Can I Check the Shipping Status of My Order?

    We will dispatch your order within 48 hours. Here are the shipping methods we offer, along with estimated delivery times and tracking websites:

  5. Is Shipping Fee Included in the Prices?

    If products are marked "free shipping," you do not need to pay any shipping costs. We offer free shipping worldwide.

    For products without "free shipping," you can use our online system to generate a shipping quote for your order. Add the desired number of items to your shopping cart, proceed to the checkout page, and you will find shipping prices for different shipping services.

  6. How Do I Cancel an Order?

    If you need to cancel an order, please contact us as soon as possible. You can reach our Customer Service team. You can check the status of your order in the "Order Details" page within your Kipovine account.

  7. Tariffs and Import Fees

    For most countries and regions, our customers do not need to pay import fees or customs duties. However, in certain restricted countries or regions, particularly in some European areas, customers may be required to pay customs duties or value-added tax according to the regulations of their specific country or region.

For any additional questions or assistance, please feel free to contact us or engage in an online chat with our team. Your satisfaction is our priority, and we are here to provide the support and guidance you require.


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